FAQ

At GioMadeIt, we pride ourselves on the quality of our designs, printed garments, and the relationships we build with our customers and partners in fulfillment.
It’s expected for customers to have questions about various aspects of their experience with us from fulfillment timelines, to our return policy, and more. As the business grows, so must our capacity to provide an excellent customer experience. So, rather than field hundreds of questions that can fall through the cracks in a busy email inbox, we compiled a list of our most frequently asked questions for your reference. 

 

WHERE IS MY ORDER?

Shipping timelines vary depending on drop and item. Most of our items take 7-10 Business Days to fulfill and then proceed to shipping. A shipping timeline estimate for any particular item is also made available on that item’s product page. You will receive tracking information via email at the time of shipment.

I ONLY RECEIVED PART OF MY ORDER

Part of what we do to make our garments so special is to partner with a handful of fulfillment companies that specialize in niche, extra large prints. This gives us two very specific benefits:

  • The ability to create dope designs that cover a lot of space on the garments
  • Diversify fulfillment with the goal of getting your product to you sooner.

It is common for orders to be sent to different fulfillment partners, meaning you will receive your order in separate shipments. The printing window for all orders is 7-10-business days followed by shipping. As a rule of thumb, you can expect your shipping notification to come in for all parts of your order by the 10th business day.

CAN I MAKE A RETURN/EXCHANGE?

Due to all of our items being made to order we do not accept returns/exchanges. Any item that is is damaged or sent in a different size to what you ordered can be exchanged with proof of order and damage.

Please fill out the customer service request linked here in order to proceed with your request. 

Upon submission of the return/exchange request, you will receive a notification day informing that your case has been closed, specifying approval or denial of your return/exchange request.

 

I DIDN'T RECEIVE MY PACKAGE

Losing an item in the mail that you purchased and were looking forward to receiving is not a good experience.

We recommend submitting a claim with USPS as it seems the issue with your order happened during the delivery process.

We wholly believe our customers when they inform of an undelivered order and commit to aiding you in your claim process. Please fill out the Customer Service Request Form to request a pdf of your shipping label and tracking information.

CAN I CANCEL MY ORDER?

All sales are final, and customers are notified of this policy prior to checkout. However, depending on available stock, we may be able to adjust the size of an item after an order is placed. To make a request for a size adjustment, please fill out the Customer Service Request Form

WE WOULD LOVE TO HEAR FROM YOU

We're a small team here at GioMadeIt and are always open to your questions and feedback to help improve your experience with our products. Would you please take a moment to fill out this brief survey?

 

HOW DO I CONTACT SUPPORT?

If you have any questions, concerns, the only way to reach us is by filling out the Customer Service Request Form.